SUMMARY

The Clinical Specialist serves as a technical expert on both ChoiceSpine’s products and comparable offerings.  By providing product expertise to clinicians, sales personnel, and internal team members, the Clinical Specialist plays a vital role in driving the company’s success.  The Clinical Specialist will work in a variety of environments including clinical, remote, and office-based settings.  Extensive travel will be required.

KEY  RESPONSIBILITIES

• Product Expert: Be the go-to resource for all questions related to the utilization of ChoiceSpine products.
• Product Support: Support customers and their staff members with the utilization of ChoiceSpine products in the clinical setting.
• Training: Plan and conduct in-field and in-office product training for new and experienced sales team members. Plan and conduct product training events for internal ChoiceSpine team members. Plan and conduct wet and dry lab training events.
• Sustaining Engineering: Document and communicate detailed accounts of feedback received during product support activities and other interactions with customers and sales team members to key internal stakeholders. Participate in design reviews and other product development activities, providing experiential data and insight gathered through customer interactions.
• Regulatory Support: Work with regulatory team members to complete clinical requirements for regulatory procedures.
• Inventory Management: Work with the interdepartmental sales support team to ensure efficient delivery and return of inventory
• Sales Support: Build and maintain strong relationships with customers and their support staff. Identify new sales opportunities and work with the sales team to meet the company’s revenue goals.

QUALIFICATIONS

• Experience: At least 1 year of experience in facilitating the use of spinal implants in the surgical environment. Entry-level candidates or those with at least 1 year of experience in the medical device industry will be considered.
• Education: Bachelor of Science (BS) degree required; BS in biomedical engineering preferred for entry-level candidates.
• Skills:
  • Excellent written and verbal communication skills
  • Strong work ethic and independent drive
  • Proficiency in Microsoft Office software (Excel, Word, PowerPoint, Outlook)
  • Ability to read and understand engineering drawings and experience with computer design modeling software preferred.

SUMMARY

The purpose of this position is to grow and manage ChoiceSpine’s contracts portfolio. This position will focus on cultivating relationships with GPO and IHN contacts, drafting and negotiating a wide range of contracts common to the Spinal Implant industry, managing the Company’s Contracts function, and providing business and operational analysis as needed. This individual is responsible for maintaining the contractual relationships, contracts and pricing lists between ChoiceSpine. LLC and Hospital Buying Groups and Individual Hospitals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attend IHN/GPO meetings to strengthen existing relationships and cultivate new relationships
• Manage the process for updating contract information in contract’s database ensuring all data is current and complete
• Monitor and report on performance against contracts
• Become a trusted advisor to the Sales Team Members and Leadership
• Develop and maintain proactive system to maximize ChoiceSpine. LLC’s GPO, IHN and Hospital contracts
• Appropriately triage contracts requests, setting appropriate priorities with internal stakeholders and delivering results efficiently
• Draft, negotiate, and implement new contracts, amendments, renewals, and terminations and confirm all required documents are submitted before deadlines.
• Interact with internal and external parties to gather relevant information required for contract preparation, negotiation and management
• Ensure all current price list are up to date and loaded in ChoiceSpine. LLC’s ERP system
• Work inside of margin parameters set by senior managers
• Intervene, analyze, manage and resolve business conflicts between the company and the hospitals
• Assist with the development of processes and practices that standardize and streamline the internal contracting process, including developing and updating contract templates and standard provisions to be utilized in various scenarios
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments

SUPERVISORY RESPONSIBILITIES

Not Applicable

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Enthusiasm and “self-starter” qualities enabling him or her to manage responsibilities with an appropriate sense of urgency; the ability to function effectively and efficiently in a fast-paced & dynamic environment
• Analytical skills and attention to detail
• Initiative, follow-through, sound and accurate judgment with an ability to support and explain reasoning for decisions. Includes appropriate people in decision-making process; and ensure timely decisions are made
• Contract negotiation skills and experience.
• Advanced knowledge of Microsoft office including Outlook, Word and Excel
• Microsoft Access, SAP and/or SQL experience preferred
• Interpersonal skills necessary to deal effectively with a variety of senior leadership, employees and vendors
• Superior written and verbal communication skills
• Strong professional ethics, which include approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration, regardless of their status or position; accepting responsibility for own actions; following through on commitments and maintaining confidentiality.
• Must be willing to travel

EDUCATION and/or EXPERIENCE

BS / BA degree with three years of experience in medical device and /or Spine industry experience favorable.

CERTIFICATES, LICENSES, REGISTRATIONS

Not Applicable

EXEMPTION

Non-Exempt

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Working environment is typical of an office environment. The noise level in the work environment is usually moderate.